Terms and Conditions
1. Definitions/Interpretations
1.1 Customer: Individual, Company, Organisation or Local Authorities who agrees to purchase products or services from Askelite Ltd in accordance with the terms and conditions of supply.
1.2 Company: Askelite Ltd
1.3 Products: goods included but not limited to computer hardware and software provided by the Company to the Customer in accordance with the terms and conditions of supply.
1.4 Manufacturer: the manufacturer of each individual product.
2. Despatch
2.1 All estimations of delivery times and dates should be treated as estimates only. Deliveries can be delayed due to no fault of the Company and thus the Company cannot be held liable for any delays or penalties.
2.2 Risk shall pass to the Customer at the time the products have been despatched by the Company.
2.3 The Company cannot accept liability for losses or damages caused by the carrier.
2.4 The Customer should inspect the products immediately once the product has been received. Any shortages should be reported to the Company within 3 working days.
2.5 The Customer is responsible for alerting the Company if an ordered product is not received within 2 working days.
1.2 Company: Askelite Ltd
1.3 Products: goods included but not limited to computer hardware and software provided by the Company to the Customer in accordance with the terms and conditions of supply.
1.4 Manufacturer: the manufacturer of each individual product.
2. Despatch
2.1 All estimations of delivery times and dates should be treated as estimates only. Deliveries can be delayed due to no fault of the Company and thus the Company cannot be held liable for any delays or penalties.
2.2 Risk shall pass to the Customer at the time the products have been despatched by the Company.
2.3 The Company cannot accept liability for losses or damages caused by the carrier.
2.4 The Customer should inspect the products immediately once the product has been received. Any shortages should be reported to the Company within 3 working days.
2.5 The Customer is responsible for alerting the Company if an ordered product is not received within 2 working days.
3. Order Acceptance
3.1 The Customer will accept the products even if delivered late.
3.2 Late delivery will not entitle the Customer to terminate the contract.
3.3 The Customer should inspect the products immediately once the product has been received. Any shortages should be reported to the Company in writing within 3 working days.
3.4 The Customer agrees that retention of products without written complaint of shortages or damages constitutes unconditional acceptance of the goods.
3.1 The Customer will accept the products even if delivered late.
3.2 Late delivery will not entitle the Customer to terminate the contract.
3.3 The Customer should inspect the products immediately once the product has been received. Any shortages should be reported to the Company in writing within 3 working days.
3.4 The Customer agrees that retention of products without written complaint of shortages or damages constitutes unconditional acceptance of the goods.
4. Retentions of Title
4.1 The products shall remain the property of the Company until payment for the products have been made in full to the Company.
4.2 At any time the Company will be entitled to recover the products, which have not been paid in full, and the Customer hereby grants to the Company and its agents an irrevocable licence to enter the premises (where the products are stored) and recover the unpaid products. In such circumstance the Company and its agents will clearly identify themselves.
4.1 The products shall remain the property of the Company until payment for the products have been made in full to the Company.
4.2 At any time the Company will be entitled to recover the products, which have not been paid in full, and the Customer hereby grants to the Company and its agents an irrevocable licence to enter the premises (where the products are stored) and recover the unpaid products. In such circumstance the Company and its agents will clearly identify themselves.
5. Pricing
5.1 All pricing for products are based on the cost of the Company to supply the products to the Customer. If the cost rises before the despatch of the product the Company is entitled to amend the price accordingly.
5.2 The Company is also entitled to rectify the price to the Customer following a mistake in pricing made by the Company.
5.1 All pricing for products are based on the cost of the Company to supply the products to the Customer. If the cost rises before the despatch of the product the Company is entitled to amend the price accordingly.
5.2 The Company is also entitled to rectify the price to the Customer following a mistake in pricing made by the Company.
6. Payment Terms
6.1 All payments shall be made in full to the Company no later than 30 days inclusive from the date of invoice.
6.2 The Customer must notify the Company in writing within 5 days of the date of invoice of any errors within the invoice. Failure to do so will result in the Company assuming acceptance of the invoice in full.
6.3 The Company reserves the right to charge a surcharge on credit card transactions by way of a processing fee.
6.2 The Customer must notify the Company in writing within 5 days of the date of invoice of any errors within the invoice. Failure to do so will result in the Company assuming acceptance of the invoice in full.
6.3 The Company reserves the right to charge a surcharge on credit card transactions by way of a processing fee.
7. Warranty
7.1 If any part of the product prove to be defective in materials or workmanship under normal operation, such products will be repaired or replaced only in accordance with any warranty or terms as provided by the manufacturer of the faulty product.
7.2 The Company will not be held liable for any costs or losses due to faulty products.
7.3 The Customer is responsible for contacting and liaising with the manufacturer in order to resolve issued due to faulty products.
7.4 The Company will not be held responsible for any delivery charges incurred by the Customer when returning products to and from the manufacturer.
7.5 The responsibility of completing registration and warranty forms remain solely with the Customer.
7.2 The Company will not be held liable for any costs or losses due to faulty products.
7.3 The Customer is responsible for contacting and liaising with the manufacturer in order to resolve issued due to faulty products.
7.4 The Company will not be held responsible for any delivery charges incurred by the Customer when returning products to and from the manufacturer.
7.5 The responsibility of completing registration and warranty forms remain solely with the Customer.
8. Interest
8.1 Any money due to the Company under the agreement which is overdue beyond the payment terms shall bear interest on a day to day basis at a rate of 5% (five Percent) over National Westminster Bank PLC base lending rate from the due date until the date in which the payment has been received in full.
9. Matters beyond the Companies Reasonable Control:
9.1 If the circumstance should arise where the Company is unable to perform any obligations under this agreement due to matters beyond its control such as (but not restricted to) floods, severe bad weather, war, acts of government or due to events beyond its suppliers, the Company will not be liable for the failure or costs and damages incurred.
10. Exclusion of Liability
10.1 Under no circumstances will Askelite Ltd be liable for any direct or indirect losses or damages whatsoever or for any losses of profit, goodwill or data.
11. What is Not Covered (Exclusions)
11.1 products which have not been used in accordance with the manufacturers instructions.
11.2 Faults which have been caused due to neglect, abuse or misuse of the product.
11.3 Faults or damage caused by electrical power fluctuations or air conditioning problems.
11.4 Faults or damage caused by acts of god, including but not restricted to, floods, storms and subsidence of building.
11.5 Fault or damage caused by dismantling, transit (internal and external) or modifications of the products.
11.6 Any accidental damage whatsoever.
11.2 Faults which have been caused due to neglect, abuse or misuse of the product.
11.3 Faults or damage caused by electrical power fluctuations or air conditioning problems.
11.4 Faults or damage caused by acts of god, including but not restricted to, floods, storms and subsidence of building.
11.5 Fault or damage caused by dismantling, transit (internal and external) or modifications of the products.
11.6 Any accidental damage whatsoever.
12. Return of non faulty goods
12.1 The Company reserves the right to levy an administration charge in respect of rotation of products. This handling fee will be charged at 25% of the products invoice value at the point of sale.
12.2 Returns will only be accepted under the following circumstances:
12.2.1 Prior authorisation has been granted by the Company in writing.
12.2.2 The request for return has been applied for, in writing, within 3 working days of receipt of products.
12.2.3 The products packaging has not been opened or tampered with.
12.3.4 The Company reserves the right to reject any returns which do not comply with terms set out in clause 12.2 of the terms and conditions of supply.
12.2 Returns will only be accepted under the following circumstances:
12.2.1 Prior authorisation has been granted by the Company in writing.
12.2.2 The request for return has been applied for, in writing, within 3 working days of receipt of products.
12.2.3 The products packaging has not been opened or tampered with.
12.3.4 The Company reserves the right to reject any returns which do not comply with terms set out in clause 12.2 of the terms and conditions of supply.
13. Termination of Contract
This contract may be terminated forthwith by notice in writing:
13.1 If either party fails to perform any of its obligation under the terms and conditions of the agreement and this continues for a period of 14 days after written notice by the other party.
13.2 If the Customer is more than thirty days in arrears of payments due.
13.4 If bankruptcy or insolvency proceedings are drawn against the Customer and the Company is not informed within 30 days.
13.4 The Customer applies for voluntary bankruptcy.
13.5 The Customer attempts to make a fraudulent claim.
13.1 If either party fails to perform any of its obligation under the terms and conditions of the agreement and this continues for a period of 14 days after written notice by the other party.
13.2 If the Customer is more than thirty days in arrears of payments due.
13.4 If bankruptcy or insolvency proceedings are drawn against the Customer and the Company is not informed within 30 days.
13.4 The Customer applies for voluntary bankruptcy.
13.5 The Customer attempts to make a fraudulent claim.
14. Assignment
14.1 This Agreement is not transferable.
14.1 This Agreement is not transferable.
15. Law
15.1 This contract is governed by the law of England and Wales
15.1 This contract is governed by the law of England and Wales